01535 653675 
01535 653675
We understand that the situation is unsettling and we would like to reassure you that we are closely monitoring the developing situation and following Government advice.
We would advise you to check the UK Government website for the most up-to-date information: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public
And for the latest updates from Canal & River Trust follow this link: https://canalrivertrust.org.uk/enjoy-the-waterways/safety-on-our-waterways/coronavirus
If you have any questions regarding your holiday booking then please call us on 01535 653675
The Government has announced a road map of the next steps to exit lockdown, which has resulted in us deferring holidays up to 15th June 2020.
If you are due to visit us on or before 15th June 2020, you should have now received an email regarding your holiday. We would like to thank our customers who have been so patient and understanding during this time.
If you are due to travel with us after 15th June onwards we would ask you to hold of contacting us at this time.
In the meantime please stay safe and follow the Government advice and we look forward to welcoming you aboard as soon as we can.
With the extension of the lock down, we have taken the decision to defer all holidays due to commence up to 21st May 2020. Once again, please except our sincerest apologies that we have needed to take this decision and we thank you all for your continued patience whilst we endeavour to contact all customers affected.
We are sorry to announce that, in light of Government announcement last night to stay at, we will not be able provide some breaks as previously planned.
The latest government advice is as follows: "Only go out for food, heath reasons and essential work during the coronavirus (COVID-19) pandemic.
Taking into consideration the UK Government’s latest advice regarding COVID-19 (Coronavirus), we have taken the decision to defer all holidays from 27th March until 30th April 2020. If you are due to visit us between the above dates, we have sent you an email with information on how to defer your holiday. (Please ensure you are vigilant in checking Junk / Spam folders).
As always, the safety and health of our team and guests is one of our top priorities and we have taken this difficult decision in support of the UK Government recommendations. We know this will be very disappointing for lots of our guests, and we assure you that this decision has not been taken lightly.
Please accept our sincerest apologies for this.
If your holiday is not affected by the above time period, please refrain from contacting us regarding your holiday in relation to COVID-19. We do advise you keep an eye on our website.
We understand this is upsetting and disappointing news for our guests, and we do extend our sincerest apologies. However, the safety and well-being of both our guests and our team remain an important priority for us and this is not a decision we have taken lightly.
Again, please accept our sincerest apologies that we have needed to take this decision.
Thanks
Jenny Burnley
Financial Director