COVID-19 UPDATE

The health and safety of our guests and team is our number one priority.

 We understand that the situation is unsettling and we would like to reassure you that we are closely monitoring the developing situation and following Government advice.

        We would advise you to check the GOV.UK website for the most up-to-date information:
https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

And for the latest updates from Canal & River Trust follow this link:

https://canalrivertrust.org.uk/enjoy-the-waterways/safety-on-our-waterways/coronavirus

Updated 23.02.2021

Following the Government’s announcement on 22 February, we regret to say that all holidays prior to 12 April 2021 are cancelled. We have emailed everyone affected, offering to either move or refund your holiday. If you have not received your email please check your junk folder or call us as soon as possible.

We are now accepting bookings from Monday 12 April onwards, in line with current Government advice.

Current government guidelines direct single households only from 12 April.

From 17 May, two households while ‘The rule of six’ could still apply.

And from 21 June all restrictions will hopefully be relaxed.

Please note, all these dates are subject to change in line with government guidance.

Updated 04.02.2021

A self-drive narrowboat holiday is the perfect getaway during these unusual times. Your boat provides a self-contained floating holiday home, allowing you to spend quality times with your friends and family whilst discovering Britain’s beautiful Inland Waterways.

We understand in these unsettled times you may have some reservations about booking a holiday, so we have updated our terms to help you book with confidence.

If your holiday can’t go ahead due to COVID-19 / Government restrictions, we’ll be in touch to offer you the following options;

1.Transfer to another date in 2021 or 2022 (If the price of your new holiday is more you would need to pay the difference.)

2. If you do not know your dates, we can hold your money to use later in 2021 or 2022

3. Cancel your booking and receive a full refund (If Government advice prohibits you from taking your holiday).

If you are travelling from overseas / areas outside of the UK:

If travel restrictions are put in place by your Government or the UK Government (such as quarantine periods etc.) and you are unable to travel either from your country or you are unable to enter the UK, then we will offer you the opportunity to transfer your booking to a different date in 2021 or 2022, or we will arrange a full refund.

Contracting Covid -19

We strongly recommend that you take out travel insurance for all other risks

Updated 24.06.20

We are pleased to announce that staycations have been given permission to resume on 4^th July and you can stay in the same home as people from another household. We are therefore able to welcome back customers from 4^th July.

Keeping you safe

We have made some changes to ensure the safety of our customers and staff:

• • New Social distancing measures including allotted staggered collection and return times to reduce the number of people in the boat yard at once.
  • New handover procedure including a pre arrival tuition video to reduce the time spent with our staff. Staff will always wear a mask and gloves .
  • Extra cleaning. Our cleaners will wear gloves, masks, and aprons to thoroughly clean the boats in between each hire and change the them each time they change boats. We will use antiviral products and pay extra attention to all contact items. A disinfectant fogger will also be used to clean all soft furnishings.

You can find extra advice on using the canal network safely at: https://canalrivertrust.org.uk/enjoy-the-waterways/safety-on-our-waterways/coronavirus

For the latest government guidance on safe travel go to: https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers